Privacy Policy

This Privacy Policy explains how ZedHome Real Estate ("ZedHome", "we", "us") collects, uses, discloses, and protects personal information when you use our website and platform (the "Platform"). It applies to customers, landlords, agents, professionals, and visitors alike.

We handle personal information in line with the Data Protection Act, 2021 of Zambia and other applicable Zambian law. By using the Platform, you acknowledge that your information will be processed as described here.

Information you give us

• Account details — first and last name, email address, phone number, password, and account type (customer, landlord, agent, or professional trade);
• Profile information — a profile photo, and for Professionals: business name, trade, service area, years of experience, and services offered;
• Listing & portfolio content — property descriptions, prices, addresses, photographs, and Professional portfolio images;
• Verification documents — identity documents, proof of property ownership, or trade qualification documents you choose to submit (see Section 4);
• Communications — enquiries, viewing requests, quote requests, reviews, and messages you send through the Platform or our contact form.

Information we collect automatically

• Log data such as your IP address, browser type, device information, and pages viewed;
• A session cookie that keeps you signed in, and a security token used to protect forms from cross-site attacks (see Section 5).

We use your information to:

• Create and manage your account, and authenticate you when you sign in;
• Publish your Listings or Professional profile, and display your public contact details to other Users where the Platform is designed to do so (for example, on a property or profile page);
• Operate the enquiry, viewing-request, quote-request, favourites, and review features;
• Review submitted documents and grant or decline a Verified badge;
• Moderate Listings and profiles, and investigate breaches of our Terms & Conditions;
• Respond to enquiries you send us directly;
• Maintain the security of the Platform and prevent fraud or abuse;
• Meet legal and regulatory obligations under Zambian law.

We do not use your information for automated decision-making that produces a legal or similarly significant effect on you.

If you submit a document for identity or professional verification — a national registration card, proof of property ownership, or a trade qualification — it is used solely to confirm the claim you are making and to decide whether your Listing or profile qualifies for a Verified badge.

ZedHome uses a small number of strictly necessary cookies: a session cookie that keeps you signed in while you browse, and a token that protects the forms on this site from cross-site request forgery. These are essential to the Platform working correctly and cannot be switched off without disabling core features such as login.

We do not currently use third-party advertising or cross-site tracking cookies. If that changes in the future, we will update this section and, where required by law, ask for your consent first.

We do not sell your personal information. We share it only in the following circumstances:

• Public profile visibility: the contact details, photos, and content you choose to publish on a Listing or Professional profile (such as your name, phone number, and email address) are visible to other Users and to visitors of the Platform, by design;
• Service providers: hosting, database, and infrastructure providers who process data on our behalf, under obligations to keep it secure and to use it only as we instruct;
• Legal requirements: where disclosure is required to comply with Zambian law, a court order, or a lawful request from a government authority;
• Business changes: if ZedHome is involved in a merger, acquisition, or sale of assets, in which case we will notify affected Users before information is transferred under a different privacy policy.

Passwords are never stored in plain text — they are stored using a strong, industry-standard one-way hash. We use database access controls and standard web-security practices (including cross-site request forgery protection and input validation) to guard against unauthorised access, alteration, or loss of your data.

No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to put your rights at risk, we will notify affected Users and the relevant authority as required by Zambian law.

We keep your account and Content for as long as your account is active. If you close your account, we delete or anonymise your personal information within a reasonable period, except where we are required to retain certain records for longer to meet a legal, accounting, or dispute-resolution obligation. Verification documents are retained only for as long as needed to support the badge they were submitted for, and are deleted once no longer required.

Subject to the Data Protection Act, 2021 of Zambia, you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate information — most of your profile and Listing details can be edited directly from your dashboard;
• Request deletion of your account and associated personal information;
• Object to or restrict certain processing of your information;
• Withdraw consent at any time where our processing relies on it, without affecting anything already done before withdrawal.

To exercise any of these rights, contact us using the details in Section 13. We may need to verify your identity before acting on a request.

The Platform is intended for use by individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

Listings, profiles, and pages on the Platform may link to third-party websites or social media pages that ZedHome does not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before sharing information with them.

We may update this Privacy Policy from time to time to reflect changes to the Platform or to applicable law. We will update the "Last updated" date above whenever we do, and where a change is material we will make reasonable efforts to notify registered Users before it takes effect.

For any question about this Privacy Policy, or to exercise a right described in Section 9, our support team typically replies within one business day.